Yes. For medical packages, we issue an invitation letter and the supporting documents required for G-1-10 / C-3-MED visa applications, and guide you through embassy procedures.

In-person and phone interpretation in English, Mandarin, Japanese, Russian, Arabic, Vietnamese, Mongolian, and Indonesian. We pair you with a medical-specialty interpreter for clinic visits.

We collect a refundable booking deposit on confirmation. Hospital and on-the-ground services are typically settled directly with each provider. We accept wire transfer, Visa/Master/AMEX, and Alipay/WeChat Pay for select services.

Free cancellation up to 72 hours before the service date for transfers and exhibitions. Medical packages follow each hospital's policy plus our coordination fee schedule. Full policy: /pages/refund-policy.

Optional. We can arrange international travel insurance (HanaTour Insurance, AIG, Chubb) with medical coverage extension. Recommended for all medical travelers.

Yes. We are registered with the Korean Ministry of Health & Welfare (MOHW) as a Foreign Patient Attraction Business under the relevant Korean law, and we are a member of the Korea Tourism Organization (KTO).

Each booking includes a 24/7 Korean phone hotline staffed by a multilingual coordinator. Within 30 minutes we will dispatch transport, arrange an ER admission with one of our partner hospitals, and notify your family.

For 90 days post-procedure we relay messages between you and your doctor, share imaging with overseas physicians on request, and proactively follow up at 1 week / 1 month / 3 month milestones.